- Complete Claim Solutions Ltd, 124 City Road, London, EC1V 2NX
- 07572 218108
Welcome to complete-claim.com (the “Website”). This Website is owned and operated by Complete Claim Solutions Ltd (“We,” “Us,” “Our”), a company registered in England and Wales with the company number 16658334, and with a registered address at 124 City Road, London, EC1V 2NX.
By accessing or using our Website and services, which include submitting claim enquiries for Housing Disrepair and Road Traffic Accident (RTA) compensation, you (“User” or “You”) agree to be bound by these Terms and Conditions (the “User Agreement”). If you disagree with any part of the terms, then you may not access the Website.
This agreement is effective as of [Insert Date of Publication/Effective Date].
Complete Claim Solutions Ltd provides a claims management and referral service, specializing in the assessment and processing of initial enquiries for two primary types of compensation claims in the United Kingdom:
Housing Disrepair Claims: Claims on behalf of tenants against their landlords for failure to maintain properties in a safe and habitable condition.
Road Traffic Accident (RTA) Claims: Claims for personal injury or loss arising from road traffic incidents, including car, motorcycle, bicycle, and pedestrian accidents.
The Website itself provides information and a platform for initial enquiry. The provision of formal legal advice or the initiation of a claim requires a separate, formal agreement.
Complete Claim Solutions Ltd offers its services on a “No Win No Fee” basis.
This means that generally, if your claim is unsuccessful, you will not be required to pay our fees for the work done on your case.
Crucially, the detailed terms, conditions, and exceptions of the “No Win No Fee” promise (including costs, disbursements, success fees, and circumstances under which you may be liable for costs) are set out in a separate, formal document, typically a Conditional Fee Agreement (CFA) or a Client Care Letter.
The terms of that formal agreement will govern the specific financial relationship between you and the solicitor or claims professional handling your case, and they supersede any general information provided on this Website. You will be required to sign this agreement before any legal work commences.
Honesty and Accuracy: By submitting a claim enquiry via our Claim Form, you warrant that all information, including your personal details and the facts relating to the incident or disrepair, are true, accurate, and complete to the best of your knowledge.
Cooperation: You agree to cooperate fully and honestly with our staff and the solicitors we may refer you to. Failure to provide accurate information or necessary cooperation may result in the termination of the claim process.
Lawful Use: You agree not to use the Website to submit fraudulent, misleading, or vexatious claims.
We take your privacy seriously. The collection, use, and protection of your personal information, especially sensitive data related to claims (such as medical or housing records), are governed by our Privacy Policy. By using this Website, you consent to the data practices described in our Privacy Policy.
All content, logos, graphics, and materials on the Website are the property of Complete Claim Solutions Ltd and are protected by applicable UK and international copyright and trademark laws. You may not reproduce, modify, copy, or distribute any part of the Website content without our prior written consent.
Website Content: The information on this Website is for general information purposes only and does not constitute legal advice. While we strive for accuracy, we make no guarantees regarding the completeness or reliability of the content.
No Solicitor-Client Relationship: Submitting a claim enquiry through this Website does not establish a solicitor-client relationship. That relationship is only formed upon the execution of a formal, written agreement (e.g., the CFA) with an appointed solicitor.
Exclusion of Liability: To the maximum extent permitted by UK law, Complete Claim Solutions Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of your use or inability to use the Website, the information contained therein, or your reliance on any third-party advice or services obtained via referral from this Website.
The Website may contain links to external websites that are not operated by Us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.
This User Agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement.
If you have any questions about these Terms and Conditions, please contact us:
Complete Claim Solutions Ltd, 124 City Road, London, EC1V 2NX