- Complete Claim Solutions Ltd, 124 City Road, London, EC1V 2NX
- 07572 218108
This Privacy Policy explains how Complete Claim Solutions Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit complete-claim.com or engage with our services.
We are committed to safeguarding your privacy and ensuring your personal data is handled securely and lawfully.
Complete Claim Solutions Ltd
Registered Office: 124 City Road, London, EC1V 2NX
Company Number: [Insert Company Number]
Email: info@complete-claim.com
Phone: 07572 218108
We provide claim management services, including housing disrepair and road traffic accident claims.
We may collect and process the following types of personal information:
Personal details – name, date of birth, address, contact number, and email address.
Claim details – information related to your housing disrepair or accident claim.
Identification data – documents for proof of ID and verification.
Financial data – bank details or payment information (only when required).
Technical data – IP address, browser type, and pages visited (for website analytics).
We collect your data in several ways:
When you fill out forms on our website.
When you contact us by phone, email, or post.
When you engage our services or submit claim information.
Automatically through cookies when you use our website (see Section 8 below).
We use your personal data to:
Assess and manage your claim.
Communicate with you about your case or enquiries.
Refer your case to legal or medical partners (with your consent).
Comply with legal and regulatory obligations.
Improve our website and services.
We only process your data where there is a lawful basis, such as performance of a contract, legitimate interest, legal obligation, or your consent.
We may share your information with:
Legal representatives, medical experts, or surveyors involved in your claim.
Service providers who help us operate our business (e.g. IT support).
Regulators or authorities when legally required.
We will never sell or rent your data to third parties for marketing purposes.
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for — typically until your claim is closed and any legal or regulatory obligations have been met.
After this, your data will be securely deleted or anonymised.
Under the UK GDPR, you have the right to:
Access a copy of the data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict processing of your data.
Withdraw consent at any time (where consent is the basis for processing).
To exercise these rights, contact us at info@complete-claim.com.
Our website uses cookies to improve your browsing experience and analyse site performance.
Cookies are small files stored on your device that help us understand how visitors use our website.
You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
Your information is stored securely and accessed only by authorised personnel.
Our website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing any personal data.
We may update this Privacy Policy occasionally to reflect changes in law or business practices.
The updated version will be published on this page with a new “Last Updated” date.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: info@complete-claim.com
📞 Phone: 07572 218108
🏢 Address: 124 City Road, London, EC1V 2NX
If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Complete Claim Solutions Ltd, 124 City Road, London, EC1V 2NX